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When I try to print on the CMS-1500 form, the printer won't print.

Dawn J. 6 years ago • updated 6 years ago • 2

I'm running Mac OS Mojave.  The printer icon shows up in the dock and then promptly disappears.  I've deleted and reinstalled the printer.  I have reset the printer to factory default.  I have updated the software for the printer.  Nothing seems to fix the problem.  I was running the beta for Mac OS Catalina but was having too many bugs and reinstalled a back up of Mojave.  That's when I started having issues.

Answered
dan 6 years ago

Hi Dawn,

This may be an issue related to reverting back from Mac OS Catalina to Mac OS Mojave, as old drivers may be present. I see there are a few suggestions for this on you the internet You may have tried this already but take a look.

https://eclecticlight.co/2018/10/22/how-to-install-a-printer-in-macos-mojave/

Next, check to make sure you have Adobe Reader for Mac installed. Here is a link if you do not have that installed yet.

https://get.adobe.com/reader/otherversions/

I did see on the Adobe Forum for Mac OS Mohave "The print preview may not be visible in Acrobat print dialog (File > Print) [ADC-4254093]."

https://helpx.adobe.com/acrobat/kb/acrobat-compatibility-with-mac-mojave-10-14.html

Hope it is a simple install of the Adobe Reader software to get you back to printing!   

Dan

Dawn J. 6 years ago

Hi Dan,

I do have the correct version of Adobe.  And as I said above, I have cleared all printer info and reinstalled the printer.  It's not happening with just 1 printer but a different printer as well.  I'm at a loss.

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