+1
Fixed

How do I move my PDF claim files from my old computer to my new one?

OfficeAdmin 5 years ago updated by dan 5 years ago 1
Answer
dan 5 years ago

Thank you for your question! Below is a step-by-step process for moving your claim files from one computer to another. I am using Windows terminology, but the process on a Mac is very similar - you will use Mac Finder instead of Windows Explorer:

1. Find the files you want to move on your old computer. Make sure you locate all of them. If you're not sure where they all are, use Windows Explorer to search for them.

2. Plug a flash drive into your computer. Now use Windows Explorer to find the flash drive. It may appear as the "D," "E" or "F" drive.

3. In Windows Explorer, click on the folders holding your claim files (or click on the individual files) and drag them to the flash drive. They will be copied onto the flash drive, but they will also remain on your old computer. Do NOT delete them from the old computer until you know they are safely on your new computer.

4. Remove the flash drive from your old computer and plug it into the new one. Now click and drag the folders/files from the flash drive into a folder of your choice on the new computer. 

5. Before opening the files, check to see if Adobe Reader is loaded on your new computer. If it is not, download it for free from the Internet at https://get.adobe.com/reader/. If you need help, watch my video on downloading Adobe Reader.

6. Once you are sure you have all the files on your new computer, it is safe to remove them from the old computer. To ensure you are keeping your patient data secure, it is also a good idea to delete them from the flash drive.

Feel free to reach out if you have any additional questions! 

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